Frequently Asked Questions

QUESTIONS ABOUT ORDERS AND SHIPPING?

Please find detailed order and shipping information on our Shipping & Return page and more information.

WHAT INFORMATION DO I NEED TO KNOW BEFORE ORDERING A PERSONALIZED PIECE?

All custom and personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted. Additionally, custom items cannot be returned. You will be charged at the time the order is placed. Production times vary from 1-3 weeks; you can find an item's production time on its product page. Products are created at our discretion and we will not produce any jewelry containing profane language. If you have questions about your custom piece, please email help@zaboutique.com

WHAT IS YOUR JEWELRY MADE OF?

Our pieces are hand-crafted using a variety of high quality materials, including 14K solid gold, 18K gold vermeil, sterling silver, semi-precious stone, glass, resin, and brass. Exact materials associated with each style are listed on their product detail pages.

HOW SHOULD I CARE FOR MY PIECES?

To keep your styles at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics when wearing fashion and gold vermeil jewelry; this includes lotion, sunscreen, and perfume. Jewelry that is not solid gold or gold filled should never be worn in the shower, pool or ocean. Pack your pieces carefully for travel; we recommend always storing them in your carry-on luggage. Please visit the product page for each item for more detailed care instructions.

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries, please email info@zaboutique.com

WHERE ARE YOU LOCATED?

Za Boutique is based in New York City.

GOLD VERMEIL:

You see it everywhere, but what is gold vermeil really? Gold vermeil consists of sterling silver plated with gold. Gold vermeil is not regular gold plating, rather, it is a much thicker coat of the metal. Here at BaubleBar, we use the highest possible carat, 18K, for all of our gold vermeil pieces, with the exception of a few items that are made in 14K in order to increase longevity. Each piece has a minimum plating of 2.5 microns to ensure durability and long-lasting style.

GOLD FILLED:

If you’re looking for a step up from gold vermeil, opt for gold filled. Gold filled pieces feature brass with a thick layer of gold. This is not a plating, but rather a high heat bonding process that fuses the gold to the brass base. This ensures that your piece will last a lifetime. Our gold filled styles are 5% (1/20th) of the total weight of the piece in gold as required by the Federal Trade Commission.

STERLING SILVER:

Our sterling silver pieces are made of the industry standard makeup, 92.5% pure silver. The other 7.5% is copper to reduce risk of discoloration and improve surface quality. For our own sterling silver jewelry, we include a 1-2 mils rhodium plating to increase shine and prevent tarnishing.

SOLID GOLD:

We use 14K for all of our solid gold fine jewelry. As opposed to 18K solid gold pieces, 14K is a bit more durable and guarantees a piece that will last a lifetime.

DIAMONDS:

Every diamond found in our pieces is conflict-free and sourced ethically from suppliers who ensure socially responsible practices. Carat weights range from .035 to .18, and clarity is always in SI I1-2 range.

QUALITY GUARANTEE

If your piece is less than perfect upon arrival, we want to know! Please send a photo to help@zaboutique.com and our Customer Care Team will get back to you with a solution. We’re here to help Monday - Friday, 9am - 6pm (EST), and aim to respond within 4 business hours.

THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?

Most U.S. orders are shipped via USPS. 

I ORDERED A CUSTOM ITEM AND I'M STILL WAITING ON IT. WHEN WILL IT SHIP?

Custom items and other personalized pieces spend 1-3 weeks in production. You can check your Order Confirmation Email or the product page to see the exact production time for the item you ordered.

I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?

Yes! We want to be sure you are 100% satisfied with your purchase. You can read about our returns policy here. Please note: personalized styles and final sale items cannot be returned. 

CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT PIECE ON YOUR SITE?

At this time, we cannot process exchanges. If you need a replacement for the same item, please email help@zaboutique.com, and our Customer Care Team will be happy to help.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Discover, American Express and PayPal.

IT LOOKS LIKE YOU CHARGED ME MULTIPLE TIMES. HELP!

Unless you received an order confirmation, your card has not been charged. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please make sure to double check your billing address before submitting the order again.

WHY WAS MY CREDIT CARD DECLINED?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this information. If you are still experiencing any difficulties, please send us an email at help@zaboutique.com and our Customer Care Team will be happy to assist.

CAN I APPLY A PROMOTION CODE TO AN ORDER I ALREADY PLACED?

Unfortunately, we cannot retroactively apply promotion codes to any orders.

ARE ANY ITEMS EXCLUDED FROM PROMOTION CODES?

In general, promotion codes cannot be used on gift cards and promotional-priced products. Personalized and sale items are often excluded from promotions as well. If you have questions about promotion exclusions, please email help@zaboutique.com